Staff product training is a strategic investment that pays dividends in the fiercely competitive hospitality industry. By empowering staff with comprehensive product knowledge, cafes and restaurants can elevate the customer experience, drive sales, and foster a loyal customer base.

As a restaurant owner or manager, it's important to recognize that customer service is one of the most critical aspects of your business. Excellent customer service not only helps you to retain customers, but also brings in new business through positive word-of-mouth referrals.